2.5hours
Measured across every platform request an enterprise sports-technology client raised over six weeks, from the moment it was posted to the reply confirming it was done.
First reply and delivered work, grouped by elapsed time. Half of all delivered work closed within 2.5 hours.
Full weeks only. The heaviest week carried 39 requests.
Requests in tracked channels close fastest. Direct messages get the quickest first reply, but the longest tail.
Bar length is request volume. The figure on the right is the median time to delivered work in that area.
Each line is drawn from the measured record above, with the evidence beneath it.
Every message in the client's request channels, every message that mentioned me, and every direct message, filtered by a classifier to those asking for a change, a fix, a report or access. Chatter, thanks and status updates are excluded.
My reply in the same conversation confirming the work was done or live. Times are wall-clock hours from the request's timestamp, including nights and weekends.
Direct messages after September 7 sit on a newer account and are not included. Client names, people and message contents are withheld.
"Median" is the midpoint: half of requests were faster. "9 in 10" is the 90th percentile.